Refund policy

1. ORDER RETURNS

We accept returns for up to 30 days from dispatch date, providing it is unopened and in original condition (including packaging). All returns are subject to a 20% restocking fee.

We are unable to accept the return of items that are colour-coded or modified when ordered.

You can return your order for a refund if the item is faulty or not fit for the intended purpose. 

The customer is responsible for the cost of an item's return unless there was an error on our behalf. 

Unless otherwise required by the Australian Consumer Law or other binding legislation, Patrol Australia may at its discretion accept for credit, return of Goods subject to this clause and provided that:

The Goods are returned to Patrol Australia within 14 days from the date of delivery; and
The Goods have not been damaged in any way by the Customer; and
The Goods have not been used and the Goods and/or the packaging of the Goods has not been handled, damaged or interfered with to an extent inconsistent with a, reasonable examination by you; and
The Goods have not been ordered or manufactured specifically by Patrol Australia for you or items which are Patrol Australia non stock lines; and
You acknowledge that the credit will not include:

Freight Costs, which must be borne by you.
The price of Goods that are returned by you and accepted by Patrol Australia shall be credited by Patrol Australia to you. The cost of re-delivery of Goods returned to Patrol Australia, must be paid by you before Patrol Australia will accept the return of the Goods.

Customers returning products to the manufacturer will be subject to the manufacturers Return Policy and you may be liable to pay freight.

2. RETENTION OF TITLE

The title of all Goods supplied by Patrol Australia remains with Patrol Australia until payment for the goods is received in full from you.

3. ORDER CANCELLATIONS

If you wish to cancel an order prior to the item being shipped, please contact us via the contact page with your invoice number, and stating you wish to cancel your order. 

Any special build including powder coating or non stock line orders may not be cancelled 12 hours after the order has been placed with Patrol Australia, or if the product has been dispatched unless Patrol Australia, in its sole discretion, otherwise agrees in writing.